Waste Removal Putney Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Putney provides waste collection and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation requesting or accepting waste removal or related services.

Company means Waste Removal Putney, the provider of the services.

Services means any waste collection, rubbish removal, clearance, loading, transportation, disposal, recycling or related services carried out by the Company.

Waste means any items, materials, rubbish or refuse presented by the Customer for removal, including household waste, garden waste, office waste, bulky items and other non-hazardous waste, unless specifically agreed otherwise in writing.

Site means the property, address or location at which the Services are to be performed.

2. Scope of Services

The Company provides waste removal and clearance services, including but not limited to collection of household waste, commercial waste, bulky items, garden waste and non-hazardous rubbish. The exact scope of each Service will be as described in the quotation or booking confirmation provided to the Customer.

The Company does not automatically collect hazardous or prohibited waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, explosives, radioactive materials, or any other items classified as hazardous under UK law, unless expressly agreed in writing and subject to additional charges and conditions.

The Company reserves the right to refuse to collect any items which are unsafe to handle, inadequately packaged, contaminated, infested, or which in the reasonable opinion of the Company could cause health and safety risks, damage to property, or breach any applicable laws or regulations.

3. Booking Process

3.1 Booking requests

Customers may request a booking by telephone, email or through any booking system operated by the Company. The Customer is responsible for providing accurate information regarding the type and quantity of waste, access conditions at the Site, and any relevant timing requirements.

3.2 Quotations and estimates

Any price indication provided prior to inspection of the waste is an estimate only and is based on the information supplied by the Customer. The final price may change if the actual volume, weight, nature or location of the waste differs from that described, or if access is more difficult than indicated.

Where practicable, the Company will confirm the exact price on arrival at the Site, before commencing the Service. The Customer must approve any revised price before work begins.

3.3 Confirmation

A booking shall be deemed confirmed once the Customer has accepted the quotation or estimate and the Company has issued a confirmation by telephone, email, text message or other agreed means. The Company may, at its discretion, require a deposit or pre-authorisation of payment to secure the booking.

3.4 Access and attendance

The Customer must ensure that the Company has safe, reasonable access to the Site at the agreed time. If the Customer or their representative is not present at the Site at the agreed time, or if access is blocked or unsafe, the Company may charge a call-out fee or a waiting time charge, or may cancel the booking and apply relevant cancellation charges.

4. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the waste and the Site conditions.

Ensure that the waste is reasonably accessible and is not mixed with hazardous or prohibited items unless previously agreed.

Obtain any necessary permissions, permits or consents for the Company to access the Site, including from landlords, managing agents, neighbours or local authorities where required.

Ensure that the Site is safe for the Company’s operatives, free from unreasonable health and safety risks and that pets, children and other occupants are kept clear of working areas.

Not request the Company to undertake any unlawful activity or to remove waste in contravention of any regulations.

5. Payments and Charges

5.1 Pricing

Charges for the Services are normally based on the volume, weight, type of waste and the time taken to complete the collection, together with any additional labour, staircase, access, parking or congestion charges that may apply.

5.2 Payment terms

Unless agreed otherwise in writing, full payment is due on completion of the Service on the day of collection. The Company may accept payment by cash, card or bank transfer, subject to the methods available at the time of service.

For commercial Customers with approved accounts, payment is due within the agreed credit period as stated on the invoice. The Company reserves the right to withdraw credit facilities at any time.

5.3 Late payment

If any payment is not received by the due date, the Company may charge interest on the overdue amount in accordance with applicable UK legislation relating to late payment, and may suspend further services until all outstanding sums are settled.

5.4 Additional charges

The Customer will be responsible for any additional costs reasonably incurred by the Company, including but not limited to additional labour time required due to poor access, excessive loading distances, waiting time beyond what is reasonably expected, parking fees, congestion charges, penalties of a parking nature arising directly from the instructions of the Customer, or the need for extra vehicles or operatives due to inaccurate information supplied.

6. Cancellations and Amendments

6.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving notice to the Company. Where possible, the Customer should provide at least 24 hours notice before the scheduled collection time.

If the Customer cancels with less than 24 hours notice, the Company may charge a cancellation fee to cover administrative and scheduling costs, especially where operatives and vehicles have already been allocated.

6.2 Company cancellations

The Company reserves the right to cancel or reschedule any booking where:

Access to the Site is unsafe, unlawful or significantly different from that described by the Customer.

The waste is found to be hazardous, prohibited or materially different in nature or volume from what was described.

There are severe weather conditions, traffic disruptions or other events beyond the Company’s reasonable control which prevent safe or timely attendance.

In such cases, the Company will seek to provide as much notice as reasonably practicable and will offer an alternative appointment where possible. The Company will not be liable for any loss arising from such cancellation, save for refunding any pre-paid sums for Services not provided.

6.3 Failed collections

If the Company attends the Site and is unable to complete the Service due to reasons within the Customer’s control, such as lack of access, absence of an authorised person where needed, or misdescription of waste, the Company may charge a call-out or aborted collection fee.

7. Waste Handling and Regulations

7.1 Duty of care

The Company will handle and transport waste in accordance with applicable UK waste management laws and regulations, including duty of care requirements. The Company will use licensed facilities for disposal or recycling wherever required and practicable.

7.2 Prohibited waste

The Customer must not present hazardous, clinical, chemical or otherwise prohibited waste unless expressly agreed with the Company in advance. If such waste is discovered, the Company may refuse to collect it, may leave it at the Site, or may arrange specialist services at additional cost to the Customer.

7.3 Title and responsibility for waste

Ownership of the waste transfers from the Customer to the Company upon loading onto the Company’s vehicle, except in cases where prohibited or hazardous items are discovered after loading. In such cases, the Company may return those items to the Customer or arrange disposal at the Customer’s cost.

7.4 Documentation

Where required, the Company will issue appropriate waste transfer notes or other documentation relating to the collection and transfer of waste in accordance with applicable regulations.

8. Liability and Limitations

8.1 General liability

The Company will exercise reasonable skill and care in providing the Services. If the Company is found liable for any loss or damage arising from the provision of the Services, such liability shall, to the extent permitted by law, be limited to the direct loss suffered and shall not exceed the total price paid by the Customer for the specific Service giving rise to the claim.

8.2 Exclusions

The Company shall not be liable for any indirect or consequential loss, including without limitation loss of profit, loss of business, loss of opportunity or loss of goodwill.

The Company shall not be liable for any loss or damage arising from defective or unsafe premises, hidden defects, structural weaknesses, or any pre-existing condition at the Site.

The Company shall not be responsible for any damage caused by the movement of bulky items through narrow passages, staircases or confined spaces where the Customer has requested or insisted that such items be removed despite a known risk.

8.3 Customer property

The Customer is responsible for identifying any items that are not to be removed. The Company accepts no liability for the removal of items mistakenly presented as waste by the Customer or by persons acting with the Customer’s authority.

8.4 Events beyond control

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, strikes or equipment failure not due to the Company’s negligence.

9. Insurance

The Company maintains appropriate insurance cover for its operations, including public liability insurance, in line with industry practice. Details of insurance cover can be provided upon reasonable request.

10. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as reasonably practicable, providing details of the issue and any supporting information. The Company will investigate the complaint and aim to resolve it promptly and fairly.

Any damage or loss alleged to have been caused by the Company must be reported within a reasonable time after the Service, and in any event before any remedial works or disposal of evidence, so that the Company has a fair opportunity to inspect and assess the claim.

11. Data Protection and Privacy

The Company may collect and process personal information provided by the Customer for the purposes of managing bookings, providing services, processing payments, and handling enquiries or complaints. The Company will handle personal data in accordance with applicable UK data protection laws.

The Customer consents to the Company using their contact details to communicate about bookings and services. The Customer may request access to, or correction of, their personal information held by the Company.

12. Amendments to Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms. The version in force at the time of booking will govern that particular Service unless otherwise agreed in writing.

13. Severability

If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation or written variation agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.

By proceeding with a booking for waste removal or related services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.