Waste Removal Putney Privacy Policy

This Privacy Policy explains how Waste Removal Putney collects, uses, stores and shares personal data relating to our customers in the Putney area. We are committed to protecting your privacy and handling your personal data in a transparent, fair and lawful manner in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

This policy applies to all Waste Removal Putney customers in our service area, including individuals, landlords, letting agents, businesses and any other clients who contact us, request a quote, book a service or otherwise interact with us.

Who We Are And How To Contact Us

Waste Removal Putney is the controller of the personal data described in this Privacy Policy. As the controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with data protection law.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main service information and booking materials. When you contact us about data protection matters, please indicate that your query relates to privacy or data protection so we can direct it appropriately.

What Personal Data We Collect

The type of personal data we collect depends on how you interact with us, the services you request and the communication methods you choose. In most cases, we collect and process the following categories of data:

Identification and contact details, such as your name, address in the Putney area or surrounding locations, email address, telephone number and preferred contact method. Service and booking details, including the type of waste removal service you request, collection address, access instructions, preferred collection dates and times and any notes you choose to provide about the waste or location. Payment and billing details, including information necessary to process payments such as billing address and payment confirmation details. We do not store full card numbers where a secure payment provider processes card payments on our behalf. Communication records, such as emails, messages, call notes and any feedback or complaints you submit. Technical information, such as your IP address, browser type and basic device information, where this is collected through our website or booking tools to ensure security and improve our services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form or any other communication method to request information, request a quote, make a booking or manage an existing booking. We may also collect personal data when you pay for services, leave feedback, or contact us with a query or complaint.

We may receive personal data about you indirectly if another person makes a booking on your behalf, for example a landlord or letting agent arranging a waste removal service for a tenant. In such cases, we rely on them to confirm that they are entitled to share your personal data with us.

Lawful Basis For Processing Your Data

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the situation, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, including providing quotes, confirming bookings, delivering waste removal services, processing payments and communicating with you about the service.

Legal obligation: We process certain data to comply with legal obligations, including waste management regulations, tax requirements, accounting rules and obligations to maintain appropriate records.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling customer queries and complaints, ensuring security, preventing fraud and keeping limited records of previous customers in order to respond to future questions about past work.

Consent: In limited cases, we may rely on your consent, for example, if you specifically ask us to retain your details for a future service or if you request certain types of optional communication. Where we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm bookings and deliver waste removal services at your property in the Putney area. To communicate with you about your booking, including confirmations, updates, rescheduling, and follow up communications related to the service. To process payments and maintain accurate financial and service records for accounting, reporting and tax purposes. To handle any queries, feedback or complaints and to resolve disputes. To manage our customer relationships, improve our services and train staff. To comply with legal and regulatory requirements, including those concerning waste disposal and record keeping.

Data Retention And Storage

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, and in line with legal and regulatory requirements.

In practice, this means we generally retain customer records, including booking information and basic contact details, for a period necessary to fulfil our contract with you and for a reasonable time afterwards to deal with any questions, complaints, legal claims, tax or accounting requirements. The specific retention period will depend on the type of data and our legal obligations but will not be longer than is necessary.

Once your personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.

Data Processors And Sharing Of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors help us provide and manage our services but are only permitted to process your data in accordance with our instructions and applicable data protection law.

Typical processors and recipients include payment processing providers that handle card or online payments for our services, IT and hosting providers that store our records or support our customer management systems, and customer communication service providers that assist with managing emails or messaging systems. In some cases, we may share limited information with subcontracted waste collection teams or drivers, where this is necessary to complete the service at your property. These parties are required to protect your personal data and may not use it for their own separate purposes.

We may also share personal data when required to comply with a legal obligation, a court order or a request from a regulatory authority, or where it is necessary to establish, exercise or defend legal claims.

International Transfers

Where any of our service providers or systems transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place. These safeguards may include the use of standard contractual clauses approved for use under data protection laws or other recognised protections that provide an equivalent level of protection to that required in the United Kingdom.

Your Data Protection Rights

As a customer of Waste Removal Putney, you have certain rights in relation to your personal data. These rights include:

Right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. This is not an absolute right and may not apply where we need to keep data for legal or contractual reasons.

Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you raise about its accuracy.

Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.

Right to data portability: In some cases, you have the right to request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller, where technically feasible.

Where we rely on consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How To Exercise Your Rights

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact information provided in our service and booking communications. We may ask you to provide information to verify your identity before responding to a request.

We will respond to your request without undue delay and within the time limits set out in data protection law.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in the law. When we make changes, we will update the date of the latest version and, where appropriate, take steps to inform you of significant changes. We encourage you to review this policy periodically to remain informed about how we protect your personal data.

This Privacy Policy applies to all Waste Removal Putney customers in our service area and remains in effect until it is replaced or updated.